Payment
Payment Options
The payment options we currently offer are credit card, Shop Pay, Apple Pay, Google Pay and PayPal.
Shipping Policy
Shipping & Delivery
The shipping method we currently offer is UPS,USPS Priority/First class Mail. We try to ship all orders within 2-3 days of receipt. Once your order has been shipped from our warehouse, you will receive an email stating so. The postal service tracking system is a bit lacking so it is very hard to give you real time tracking on your package. Please be patient.
Holiday and Weekend Shipping
If you place your order over the weekend, or on an observed holiday, we'll usually process your order on the next business day. Currently we do not offer weekend delivery.
International Shipping
We have calculated shipping charges on all items. Should additional charges apply, you will be notified before shipment.
Duties & Taxes
International customers must pay applicable sales tax, duties and customs charges which are determined by your local government and vary by country. Duties, taxes and/or customs fees will be calculated at checkout. By completing your order you agree to pay all applicable fees. If your order is refused upon delivery, it will not be returned to STLHD Gear and no refund will be processed.
International Shipping Policies
- We do not ship to International P.O. boxes
- All orders are subject to verification prior to processing and shipping.
- We are required to complete a customs declaration with the retail value of the item(s) purchased, STLHD Gear cannot legally declare your order as a gift.
- Our current available shipping method is through USPS, this can change at any time.
- All prices are in US dollars.
- We ship to international residential addresses only; we do not ship to businesses, hotels, motels or resorts outside of the U.S.
- The customer assumes the cost of any return shipping for refunds or exchanges. Start a Return or Exchange here.
- During the order verification step we may contact you by email to request additional information. If we do not receive a response within 3 business days after our attempted contact, that order will be canceled.
- International customers must pay applicable sales tax, duties and customs charges which are determined by your local government and vary by country. . We are unable to provide you with the exact amount of the charges. By completing your order you agree to pay all applicable fees. If your order is refused upon delivery, it will not be returned to STLHD Gear and no refund will be processed.
Lifetime Warranty
Since June 13, 2022, every STLHD Gear product is backed by a lifetime warranty against manufacturing defects. If something fails on our end, we'll replace it or send you a digital gift card for the purchase price.
Read through the details below before sending anything back.
Covered
- Manufacturing defects
- Broken snap enclosures
- Broken zippers
- Hem damage
- Faulty stitching
Not Covered
- Normal wear and tear
- Sweat or dirt stains
- Structural softening in hats or fading in apparel from wash and sun exposure over time
- Lost or stolen items
- Intentional damage
Starting a Claim
Email [email protected] with:
- Your name
- A description of the issue
- Photos of the damage
We'll confirm next steps and walk you through sending the product back.
Shipping It Back
- Use the original box or one of similar size. Envelopes and undersized boxes cause damage that isn't covered.
- Clean the product before shipping. Items that arrive dirty, sweaty, or otherwise unsanitary may be rejected and returned to sender.
- USPS First Class is a reliable, low-cost option.
Shipping costs:
- US orders within 30 days of delivery: we cover shipping both ways.
- US orders after 30 days, or non-original owners: you cover shipping to us.
- International orders: you cover return shipping.
Ship to:
STLHD Gear
18660 SW Boones Ferry Road
Tualatin, OR 97062
Include a note with your return address and any other relevant details.
What You'll Get Back
- Discontinued, limited edition, or collaboration items are replaced with a digital gift card for the purchase price.
- Typical turnaround is 2-4 weeks.
We reserve the right to decline claims involving fraud, repeated damage, or intentional misuse.
Returns:
If you are not fully satisfied with your order, you can return it to us for a full refund up to 30 days after your order is received. When returned, items must be in like new, unworn condition. Orders after this 30-day window cannot be returned for a cash refund. A $5 restocking fee applies.
Click this link for returns and exchanges outside of warranty requests.
https://hhoutfitter.myshopify.com/apps/redo/returns-portal/login?referralId=680ba9791ae9b35554658fd9
Any other questions simply email us we will be happy to get you taken care of.
Exchange/Return Policy
Exchanges
FREE EXCHANGES. THAT’S RIGHT, WE SAID IT. FREE!
Returns
STLHD Gear™ will give a full refund or on all non-sale items returned within 30 days of sale.
- Returns must be returned within 30 days of date shown on invoice.
- All returns incur a $5.00 restocking fee of the items being returned.
- Item(s) must be in new, unworn, unwashed condition. Items that do not meet these standards will be returned to the customer at the expense of the customer.
- Customer pays shipping cost for the return package unless an error was made in order fulfillment.
- The return package should be sent via a shipping method with tracking service and delivery confirmation to protect against damage, loss or theft, as refunds are otherwise unable to be provided for any items that are lost or damaged in the return shipment.
- Credit for returned items may be refunded back only to the original form of payment.
- Item(s) received as gifts may be returned; however, credit for returns may be applied only to the original form of payment.
- Sale items are not eligible for return.
Note:
STLHD Gear™ is not responsible for misplaced packages. Please ensure that your package gets to our return address by selecting a shipping method with a tracking service.
Return Address:
STLHD Gear™
18660 SW Boones Ferry Road
Tualatin, OR 97062
We will refund your credit card the value paid for the merchandise if the Return Policy conditions above have been met. We do not refund original shipping costs on returns.
You may contact us to check on the status of your return / exchange.
[email protected] or 971-719-2849
Accessibly App Accessibility Statement
Accessibly App is committed to making sites accessible for all, including people with disabilities. We are continuously improving the service we provide through our app to comply with increased accessibility standards, guidelines, and to make the browsing experience better for everyone.
Conformance status
The app uses the Web Content Accessibility Guidelines (WCAG) defined requirements to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Accessibly App is following the best guidelines and is partially conformant with WCAG 2.0 level AA.
Technical information
Accessibly App is an app supported in Shopify and Wordpress environments. The app relies on the following technologies:
- HTML
- CSS
- JavaScript
- NodeJS
- MongoDB
Accessibly App features
When a site has Accessibly App installed, the website can be adjusted with keyboard navigation using the “tab” key (WCAG 2.1/2.1.1). Additionally, see the list of all provided Accessibly App features and tools for better website experience:
Zoom | WCAG 2.1 / 1.4.4
This feature enables users to enhance the size of the text to up to three times the original text for better text readability.
Bigger cursor
Makes the cursor bigger and more prominent. Increases the size for better site browsing.
Invert colors
Invert the colors of the website content. For those with decreased vision, the high contrast greatly helps to read the site better.
Tweak Contrast | WCAG 2.1 / 1.4.6
This feature lets users manually select from two options: to enhance the contrast of the website or to decrease the contrast.
Tweak Brightness | WCAG 2.1 / 1.4.6
This feature lets users update the brightness on the site. The content can either be made brighter or darker.
Grayscale | WCAG 2.1 / 1.4.6
Users can turn on grayscale, making the website content appear only in shades of gray. This benefits people with visual impairment.
Reading Line
Add a supportive reading line to the site.
Readable fonts
Convert the fonts available on-site to one of the most easily readable fonts: Helvetica.
Alt Text and Images
Ability to read alt text of images. As of now, our tool has added a feature where alt descriptions for images without them are generated using Google's Vision AI. In the event that you haven't manually written these image descriptions yourself, this greatly helps people with visual impairment browse your site.
Tooltips | WCAG 2.1 / 2.5.3
Add labels to images that contain a written description of the image.
Highlight links
Highlight links to make them more prominent.
Hide images
Hide images on the site. This provides better site readability for people with visual impairment.
Read page
A feature that allows a voice to read the text on your site out loud to visitors.
Notes & Feedback
We always try to update our services and operate in the best possible manner to benefit all of our clients and their site visitors. If you experience any issues with the Accessibly App provided service, however, please email [email protected]. We respond within 3 business days.
We cannot control or correct problems with third-party sites, but please let us know if you encounter difficulty with any sites we link to so we can pass the information along to the site owners. You may also want to address your concerns directly to these third parties.
Terms of Use
Ownership of Copyright
The copyright in this website and the material on this website (including without limitation the text, computer code, artwork, photographs, images, material, video material and audio-visual material on this website) is owned by H&H Outfitters™.
Copyright License
STLHD Gear™ grants to you a worldwide non-exclusive royalty-free revocable license to:
View this website and the material on this website on the web or a mobile device
STLHD Gear™ does not grant you any other rights in relation to this website or the material on this website. In other words, all other rights are reserved. For the avoidance of doubt, you must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast or show or play in public this website or the material on this website (in any form or media).
Data Mining
The automated and/or systematic collection of data from this website is prohibited.
Enforcement of Copyright
H&H Outfitter™ / STLHD Gear™ takes the protection of its copyright very seriously. H&H Outfitters™ discovers that you have used its copyright materials in contravention of the license above, H&H Outfitters™ may bring legal proceedings against you seeking monetary damages and an injunction to stop you using those materials, resulting in substantial legal costs awarded against the offending entity/entities.
Advocacy Groups. Our involvement.
We get asked quite often what our stance is on advocacy issues. We believe that the outdoors should be enjoyed by all who choose to participate and as long as folks adhere to the rules put in place by the governing offices in charge, we support their right to do so.
We understand that certain species are protected and agree that measures should be taken to lessen our impact as hunters and anglers. Proper fish handling and wildlife management are an essential part of ensuring our wild places are enjoyed by generations to come.
Unfortunately, the divisive nature of conservation efforts, groups and their stances make it difficult for us as a business to support advocacy groups financially and stay inline with our customers values. In our personal lives, our employees and owners are free to support whomever they choose but, as a business we do not align with any conservation groups nor do we donate to them. everyone has their own opinion on what constitutes a "conservation group". We choose to take action ourselves and support habitat projects that benefit all species. We adopted a six mile stretch of the famed Rogue River here in Oregon and perform river clean ups regularly.
The reality is that our customer base spans a wide spectrum of outdoors person and it is our duty and mission to be inclusive and not exclusive. Advocacy is a touchy subject and we wish it was easier for us as a business to lean one way or another but our customers are the life blood of our business and we have duty to include all who seek to enjoy the outdoors regardless of politics or special interest. Follow the rules and use your best judgement. That's our stance.
We do however support groups and initiatives that promote involving children in hunting and fishing and veterans groups who help our wounded warriors cope with life after service. We support these organizations through donations of goods and services as well as financial donations.
We have adopted a stretch of the Rogue River in Oregon and schedule clean ups.
How long does it take to ship?
2 to 3 days to pick and 7 to 10 business days in transit, usually.
What is Priority Pick?
Choosing this service means we pick and ship your items before everyone else's on a daily basis.
2 day shipping and expedited shipping services
If you choose the expedited services offered your order will pick and ship the next business day and ship via the selected service.
Returns on sale/clearance items
Returns are not allows on final sale/clearance items. For questions please email [email protected]
Fundraisers
From time-to-time we decide to run a fundraiser event/product for charities, organizations, or events. "Proceeds" from from these sales and activities refer to Net Proceeds which is the total revenue less costs.
